Frequently Asked Questions
How do I add my organization (School, Team, League, Business, etc.) to SPcustomonline.com?
You can submit your request to create a store online, and a SP Custom Online team manager will contact you as soon as possible. If you have questions or would prefer to contact us by phone, please call us at 908.788.2992.
How does an online store work?
A representative of an organization contacts SP Custom Online to create an online store. Products and logos are discussed and approved by the organization. Each online store has an open and close date during which the products are available for purchase. The duration usually lasts 1 to 2 weeks, but can go longer as decided by the organization. When an online store closes, we then batch all of the orders for that store together for customizations and delivery. All items will be complete within 3 weeks of a store closing. Example: If a store closes on March 15th, orders will be ready the week of April 5th. You will be contacted via email when your organization's orders are ready.
How does the fundraising work for our program?
Many organizations set up online stores with us to take advantage of the fundraising opportunities for their program. When the fundraising option is chosen, a portion of each sale goes back to the program. Each program creates their own mark-up percentages over the product costs. If fundraising is not a desired option, we will sell items at your organization's cost.
How long does it take to receive an order from an online store?
Each online store has an open and close date during which the products are available for purchase. The duration usually lasts 1 to 2 weeks, but can go longer as decided by the organization. When an online store closes, we then batch all of the orders for that store together for customizations and delivery. All items will be complete within 3 weeks of a store closing. Example: If a store closes on March 15th, orders will be ready the week of April 5th. You will be contacted via email when your organization's orders are ready.
Do I have to use a credit card to buy items from an online store?
While ordering online is the most convenient method of ordering, you may also order over the phone by calling 908.788.2992, via email (firstname.lastname@example.org), or in person at our retail store in Flemington, NJ. If you choose to order via email, please provide a phone number we can reach you at to get your billing information. Do not send your credit card information via email.
How is my order delivered?
When checking out, you will be presented with shipping and delivery options, usually including In Store Pick Up or UPS Shipping. Some organizations choose to provide alternate pick-up methods. All UPS orders are shipped via UPS ground from Flemington, NJ. In either case, you will be contacted via email when orders are complete.
What if there is a problem with my order?
Customer service is our main priority. Please contact us at 908.788.2992 to discuss any concerns you may have regarding your order. You may also email us at email@example.com.
Why are some stores open and some closed?
Every organization and team has different needs depending on athletic seasons and schedules. SP Custom Online does not select when these stores open or close. These decisions are made solely by the organization's contact member (Coach, Parent Representative, Captain, etc.).
How big does my organization need to be to have our own online store?
Due to the custom nature of our business, we do have set minimums for garment customizations. We can easily guide product selection to reach our minimums, but request that your program have a minimum of 12 members. Remember, parents can always order spirit wear too!
Can we personalize an item with an individual name or number?
We offer three options to personalize garments. These are decided upon by your group's representatives:
- Monogram — A name will be embroidered on the garment
- Vinyl Name — A name will be added in vinyl to the back of the garment
- Vinyl Number — A vinyl number will be added to the garment